Touchdog Pioneer Light Luxury Pet Carrier Backpack, Airline-Approved Dog Soft-Sided Carriers with High-End Leather & Ventilated Design for Cats, TSA Compliant Pet Travel Carrier (Brown,L13'*W10'*H9')

We work with trusted fulfillment and logistics partners to ship orders to customers. Depending on product availability and warehouse location, items may ship from different fulfillment centers.

Once your order has shipped, you will receive a tracking number by email.

Orders are typically processed within 3-5 business days.

Estimated delivery time is usually:

United States: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs processing, or other factors outside our direct control.

We offer a simple flat shipping rate.

Flat Shipping Fee: $6.90 per order

There are no hidden shipping fees at checkout. Shipping fees are non-refundable once an order has been shipped, unless the issue is caused by our error, a verified defect, or an incorrect item shipment.

Yes. Once your order has shipped, we will send a shipping confirmation email with tracking information.

Please note that tracking updates may take 3–8 business days to appear after shipment due to carrier processing times.

If you need to update your shipping address, please contact us within 12 hours of placing your order.

Once order processing or shipment preparation has started, we cannot guarantee that changes can be made.

Customers are responsible for entering a complete and accurate shipping address at checkout.

Return requests must be submitted within 30 days of delivery.

To be eligible for a return, items must be unused, unworn, and in the same condition as received. Original packaging, tags, accessories, and any included components must also be included.

Returns must be approved before the item is sent back. Returns sent without prior approval may be refused.

Please contact us within 7 days of delivery if your item arrives damaged, defective, incomplete, or incorrect.

Include your order number, a clear description of the issue, and photos of the product, packaging, and shipping label when applicable.

After review, we may offer a replacement, replacement parts, a partial refund, a full refund, or another reasonable solution based on the issue.

Some orders may ship in separate packages depending on product availability, warehouse location, package size, or logistics requirements.

If your order ships separately, you may receive more than one tracking number. No additional shipping fee will be charged just because an order is split into multiple shipments.

Some backpacks may be water-resistant or waterproof-style, but protection levels can vary by product.

Please review each product description carefully, as water resistance may depend on the material, zipper design, seams, closures, and product construction.

For extra protection during heavy rain, we recommend using a backpack rain cover when available.

You can contact our customer support team by email:

amoscorey864@gmail.com

Please include your order number, the email address used at checkout, and a clear description of your request.

We typically respond within 1–2 business days, Monday through Friday.